About SITA

SITA (Senior IT Assistance) was founded by Jena Dellinger in Calgary, Alberta. With a background in Information System Security, Jena has spent years mastering the complexities of technology and protecting sensitive information. Her passion for helping seniors grew from personal experience, having assisted her own parents navigate the digital world.

Recognizing the challenges seniors face with technology, Jena is dedicated to providing personalized support and training to help them embrace technology confidently and securely. By combining their technical expertise with a genuine desire to assist, Jena aims to empower seniors, ensuring they stay connected, safe, and informed in today’s digital age.

Services Provided

Device Setup and
Installation

We’ll get your computer, smartphone, tablet, or other devices up and running seamlessly.

Personalized Training

Receive hands-on lessons tailored to your needs, including email use, video calling, chatGTP, apps, and more.

Troubleshooting
Support

We’ll help you resolve technical issues quickly and efficiently.

Digital Organization

Assistance with organizing files, photos, and documents for easy access.

Home Network
Assistance

From setting up Wi-Fi to troubleshooting connectivity issues, we ensure your home stays connected.

Smart Home
Integration

Guidance on setting up smart home devices to simplify everyday tasks.

Personal Branding

Website design, professional headshots, social media.

Fraud Prevention &
Account Security

Learn how to set up 2-factor authentication and Single Sign On (SSO) and protect your accounts.

A Legacy of Excellence

At SITA, our mission is to leave a lasting legacy of empowerment and inclusion by bridging the gap between seniors and the digital world. We aim to create a world where technology is not a barrier but a bridge to connection, knowledge, and independence. Through patience, personalized support, and a commitment to making technology accessible, we strive to inspire confidence, foster lifelong learning, and ensure every senior feels capable and valued in the digital age. Our legacy is one of empowerment, ensuring that no one is left behind as technology continues to evolve.

Helping Seniors find confidence with technology.

Why SITA?

In Person Training

SITA offers compassionate, in-person training designed to provide seniors with hands-on guidance and personalized support in a comfortable and familiar setting.

Customized Packages

SITA provides customized packages tailored to your unique needs, allowing you to focus on the specific skills and topics that matter most to you. Whether you need a single session or ongoing support, we’ll create a plan that works for you.

Customer-Centric

At SITA, we are proudly customer-centric, placing your needs and goals at the heart of everything we do. Our personalized approach ensures that every session is designed to empower you and provide the support you deserve.

Our Vision for the Future

Our vision at SITA is to create a world where seniors feel confident, connected, and empowered in the digital age. We aim to bridge the gap between technology and accessibility, making it simple, secure, and enjoyable for seniors to navigate. By fostering lifelong learning and digital inclusion, we aspire to enrich lives, strengthen connections, and ensure that no one is left behind in an increasingly tech-driven world.

IT Training in Person

Experience Technical freedom

Support

Frequently Asked
Questions

What makes SITA different?

At SITA, we take a personalized and compassionate approach to technology assistance. Unlike traditional tech support, we focus on patience, understanding, and tailoring our services to meet the unique needs of seniors. With a strong background in Information System Security, we prioritize privacy and security, ensuring our clients feel safe and confident. Whether it’s one-on-one in-home training, group workshops in retirement homes, or customized support, we are committed to making technology accessible, stress-free, and empowering for seniors.

What is the process for hiring technical assistance?

Hiring technical assistance from SITA is simple and straightforward:

‍Contact Us: Reach out via phone, email, or our website to let us know how we can help.

‍Consultation: We’ll schedule a free consultation to discuss your needs, goals, and any specific challenges you’re facing.

‍Customized Plan: Based on your consultation, we’ll create a tailored plan that outlines the services and support you’ll receive.

‍Scheduling: Choose a convenient date and time for your session, whether in-home, in-office, or remotely.

‍Receive Assistance: Our team will provide patient, step-by-step support to help you feel confident and in control of your technology.We’re here to guide you every step of the way, making the process easy and stress-free.

What issues will be discussed?

During your consultation or training session, we’ll address any specific technology challenges or questions you may have. Common topics include:

Setting up new devices, such as computers, smartphones, tablets, or printers.

Troubleshooting technical issues, like internet connectivity or software errors.

Learning to use apps and programs, including email, video conferencing, social media, or Microsoft Office.

Organizing digital files, photos, and documents.

Understanding online safety, including antivirus software and privacy settings.

Custom requests, such as "How do I do this?" tasks tailored to your goals.

Our discussions are entirely personalized, ensuring we focus on what matters most to you. We’re here to listen, guide, and empower you with the tools you need to succeed.

How can I learn more about online security?

At SITA, we prioritize helping seniors feel safe and confident online. We offer personalized training sessions dedicated to online security, covering key topics such as:

Recognizing and avoiding phishing scams and suspicious emails.

Creating and managing strong, secure passwords.

Setting up antivirus software and understanding its features.

Using secure Wi-Fi networks and avoiding public network risks.

Adjusting privacy settings on social media and apps.

Identifying and protecting personal information when browsing or shopping online.

Our training is designed to be easy to understand, with practical tips and hands-on guidance.

To learn more, contact us to schedule a session or ask questions—we’re here to help you stay safe in the digital world.

Where does the meeting take place?

We offer flexible options to meet your needs:

‍In-Home Sessions: We can come to your home to provide personalized, one-on-one assistance in a comfortable environment.

‍In-Office Sessions: We can come to your office for one-on-one employee assistance or group workshops.

‍Retirement Homes: We offer group workshops and individual sessions directly at retirement communities.

‍Remote Assistance: For added convenience, we provide virtual support and training via video call or screen sharing.Wherever you choose, our goal is to make the experience easy, accessible, and tailored to you.